Set within the magical Liverpool Waterfront backdrop, Liverpool Ice Festival transports you into a frozen winter wonderland.

Our spectacular covered ice rink will keep you sheltered from the elements whilst also allowing you to soak in the festive atmosphere. Reserve a handy skate aid online, offering children a helping hand on the ice.

Be a dare devil and try our ever-popular real ice slide – three super speedy 30m runs, 6m above the park. Experience the buzz of skimming along at an exhilarating pace, whilst taking in the whole view of the Ice Festival and beyond.

Fun Rides

The Liverpool Christmas Festival is home to a wide selection of fun entertainment. There’s family funfair rides, extreme rides and a separate children’s zone. Why not enjoy the merry mix of traditional fairground rides sure to bring out the big kid in all of us!

 

Check out the thrilling Ice Slide, the UK’s Only Ice Jet Ride, The giant Christmas roller coaster and much more, plus a multitude of games. There will be a host of other stalls and attractions so make the most of the festive season with all that’s on offer.

 

How do I book a funfair ride?

Rides start from £2.00 per person, there’s no need to book your rides in advance, have a look and decide on the day and purchase your ride tokens you require.

 

..But you can pre-book your skate and ice slide tickets online now.

Book now

Pre-book children’s skate aids

New to ice skating? Why not pre-book a ‘little helper’ for your children?

Skate aids are 78cm high and are suitable for smaller children.

Please note children’s skate aids are only available in limited numbers per session and may not be available to book at the rink, we therefore recommend you book them at the same time as your ticket.

Skate aids are available here.

Unfortunately, we do not have any skate aids suitable to support adults or taller children.

Opening Times & Prices

We are open daily from 19th November to 3rd January, excluding Christmas Day

12:00 – 20:45 weekdays (last skate 20:00)
11:00 – 20:45 weekends (last skate 20:00)

Skating sessions last up to 45 minutes. Your ticket price includes skate hire and excludes the online booking fee. We recommend that you arrive 15 to 30 minutes before your session to get ready to take to the ice!

Please note that the last skating session is 20:00-20:45

Purchase your tickets online now.

From £13.00
Adult/Teen

13 years and over

From £11.00
Children

3-12 years old

From £41.00
Family Ticket

1 Adult + 3 Children or 2 Adults + 2 Children

£5.00
Skate Aid

Limited skate aids are available per session and must be booked in advance

£6.00
Ice Slide

3 rides down the UK’s longest real ice slide!

From £186.00
Adult/Teen Season Pass

Aged 13 years and over, valid for 1 season (Expires 3rd Jan 2021).

From £102.00
Child Season Pass

Aged 3 to 12 years, valid for 1 season (Expires 3rd Jan 2021).

From £5.00
Gift Vouchers

Give the gift of ice skating (Expires 3rd Jan 21).

Delicious Winter Treats

What do you fancy? Mulled wine, hot chocolate or something stronger? Shelter from the cold, grab a cosy throw and enjoy your drink of choice in our Alpine Bar.

When you’re refuelling at the Alpine Bar with a hot drink or mulled wine, why not tuck into some hearty food whilst you’re sheltered from the elements?

 

Enjoy a real taste of Christmas and explore our Bavarian Food Court, open every day with a range of delicious food from a traditional German Bratwurst to freshly made crepes. 

Opening Times

Monday – Sunday 10:30am – 9:30pm

Closed Christmas Day, all other days operating as normal.

Group Events and Private Hire

Discounts are available for group bookings.

Up to 30 tickets can be booked online, in one order, and will enjoy a 10% discount off the ticket price (excluding the booking fee).

Discounted tickets are available between 19th November and 17th December.

Should you want to go all out and take over the entire rink or organise a larger group event, please email us to discuss your individual requirements on hello@icefestivalliverpool.co.uk

Fun Rides

The Liverpool Christmas Festival is home to a wide selection of fun entertainment.

 

How do I book for the Ice Slide?

For £6 you can get 3 rides down the UK’s longest ice slide!

Choose your date and you can slide anytime we are open that day.  All slides must be taken at the same time.

Children and adults above 1m tall can enjoy the slide on their own.  Children under 1m tall can ride on the lap of an adult (18+).

Book now

How do I book a fairground ride?
Rides start from £2.00 per person, there’s no need to book your rides in advance, have a look and decide on the day!

FAQs

I have further questions that have not been answered here, please email our customer services who will be happy to assist you:
hello@icefestivalliverpool.co.uk

Our telephone number is available between 10:00 and 17:00 weekdays and 10:00 and 18:00 weekends, when the rinks are open – please call 020 3026 4409.

Booking

How do I buy tickets?

Book your skating session online through our website here.

I have booked online… what happens next?

You will receive a confirmation email with your unique barcode which will be scanned by a member of staff on arrival at the ice rink for your session. You can bring this email as confirmation on your phone, tablet or printed out.

Please check your spam mailbox as our email may have gone there. Emails are sent from the following email address – noreply@digitickets.co.uk, please add this to your safe senders list, in order that you receive our important pre-event emails.

If you are unable to find your tickets, please email our customer service team on hello@arena-ice.com or call 020 3026 4409 (Mon-Fri 10:00-17:00, Sat-Sun 10:00-18:00) and we will assist you.

If you have qualified for any discounts, special offers or a personal carer’s ticket, please ensure you take proof of your entitlement, such as Student ID, membership cards, proof of receipt of carer’s allowance, to the rink. The marshalls at the rink will request proof prior to your skate.

If you have booked Ice Rink Season Pass holders tickets, your Season Pass membership card must be shown at the rink, prior to your session.

Tickets are unable to be rescheduled or refunded – please check your tickets and booking carefully.

Please ensure you arrive for your skating session 15 – 30 minutes before your on-ice start time, to allow time to get your skates and store your belongings.

Can I change my booking?

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

I haven’t received my ticket?

Please check your spam mailbox as our email may have gone there. Emails are sent from the following email address – noreply@digitickets.co.uk, please add this to your safe senders list, in order that you receive our important pre-event emails.

If you are unable to find your tickets, please email our customer service team, hello@arena-ice.com, or call 020 3026 4409 (Mon-Fri 10:00-17:00, Sat-Sun 10:00-18:00) and we will assist you.

How long is the session on the ice for?

Sessions last up to 45 min on the ice. We allow 15-30 min for skate exchange and session change.

Please arrive at the Skate Exchange 15-30 minutes before your session time to allow ample time to put your skates on and store belongings.

Please only bring essential items to the rink with you. Cloakroom space is limited, staff will not be able to look after your belongings for you.

Should I pre-book a session or can I turn up on the day?

All sessions can be pre-booked online. Tickets may be booked on the day, subject to availability.

Tickets are subject to a non-refundable £1.20 per ticket booking fee.

Can I use the ice slides at any time of the day?

Yes, you can, within rink opening times, however this needs to be 3 slides in a row.

Ice slide tickets are valid for one day – the date is selected at the time of booking.

Can I book a Skate aid?

Yes, they are £5 each to hire and are available online here or at the ticket office. Type of aid will be based on availability at the rink at time of skate, and are issued on a first come, first served basis.

If I cannot make it to my booked session, will I get a refund?

Unfortunately, we cannot offer any refunds for non-attendance. It is your responsibility to ensure you leave sufficient time to get to the location.

How do I buy tickets?
Book your skating session and ice slide tickets online here.

Equipment

Is skate hire included?

Skate hire is included.

We hold a large number of skates and a wide range of sizes are available.  Our skate sizes go from size J8 to size 14. We also hold bob-skates for younger skaters.

Skate size availability cannot be guaranteed.  They are issued on a first come, first served basis.

You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

Can I bring my own skates?

Skate Hire is included in the ticket price. You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

What are your skate sizes?

Our skate sizes go from size J8 to size14.

We cannot guarantee that your size will be available.  We hold hundreds of skates in stock in the range of sizes.  They are provided on a first come first served basis.

Bob-skates are also available on a first come first served basis too, for our younger skaters.

What should I wear?

We recommend wrapping up in warm, outdoor clothing and please wear gloves.

As skates can get wet, it would be a good idea to bring a change of socks for after your session.

Whilst the rink has a roof, there is a risk of getting soggy as there is often surface water on the ice.  If you fall over you will probably get wet.

It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

Facilities

Can I bring my bag on the ice?

Bags of any description are NOT permitted on the ice, so we advise to only bring essentials with you. All bags must be placed in the cloakrooms provided.

Cloakrooms must be paid for by card -they are cashless. Please do not bring large baggage or valuable items to the ice rink as storage space is limited.

Cloakrooms are used entirely at your own risk.

Arena Group does not accept any liability for loss, theft or damage except if caused by intent or gross negligence of the company or its employees.

Where can I store my luggage whilst I skate?

Please ensure you only bring necessary items to the rink with you. Storage is limited and you must use the cloakroom provided.

Cloakrooms must be paid for by card -they are cashless. Please do not bring large baggage or valuable items to the ice rink as storage space is limited.

Cloakrooms are used entirely at your own risk.

Arena Group does not accept any liability for loss, theft or damage except if caused by intent or gross negligence of the company or its employees.

Is there a spectator area?

Spectators will be able to view the rink and the skaters from around the perimeter. To spectate is free.

Do I have to pay to be a spectator?

No, it is free to spectate.

Where are you located?

Liverpool Ice Festival is located on Pier Head on Liverpool’s South Bank. Please see the Map

Can I park at the Ice Rink?

Car parking is available near to the waterfront and Pier Head at Q-Park, Liverpool One, 35 Strand Street Liverpool City Centre, L1 8LT.

Is there somewhere to buy food and drinks at the rink before or after skating?

Yes, we have a wide selection of food and drinks available.

Is there wheelchair access?

Yes, the ice rink is fully accessible for wheelchair users. It’s also free for a companion to accompany you on the rink, if you need support.  Companion tickets are available online. Proof of eligibility must be shown when redeeming your ticket on-site, when relevant.

Are there toilets at the ice rink?

Yes, there are toilets.

Where can I store my luggage whilst I skate?

Please ensure you only bring necessary items to the rink with you.  Storage is limited and you must use a locker or the cloakroom where provided.  Lockers are £2 and are payable by card only.  They are limited in size and number.

 

Miscellaneous

If the weather is poor, will I be able to skate?

Although this rink has a roof, all our ice rinks are subject to the elements and due to unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer of water. It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

As soon as there is some water on the surface, the wind agitates it and it generally takes longer to refreeze until we have lower temperatures and the wind drops off. Removing the water from the surface is counterproductive as it removes the layer of cold water that is insulating the ice below it, exposing the ice to further melting, and thus affecting the ice depth. All rinks with surface water and the correct thickness of ice are safe to skate on and our priority is to keep the ice safe for all skaters.

Our advanced cooling equipment keeps the rinks frozen and operational in most weather conditions. In the unlikely event that extreme weather conditions force us to close the rink, before your session, we will arrange for you to book into an alternative session, subject to availability.

How old do you have to be to Skate on the Rink?

To skate on our rinks, you have to be at least 3 years old.

Skaters aged between 3 and 9 inclusive must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with an adult (18+) who is watching at all times.

A ratio of 1 adult to 5 children will be accepted.

You can skate on our rink up to any age, although you are responsible for skating and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

You undertake ice skating at your own risk.

Do you have skate marshalls?

Our Ice Skate Marshalls are on the ice rink to monitor safe skating and will assist when possible if you are a novice.

Will I get wet when skating on the rink?

On all our ice rinks there is a risk of getting wet, if you fall over and have any contact with the surface of the ice rink.

Can I skate on Christmas Day?

Unfortunately, we are closed on Christmas Day but we are open all other days shown on our website.

I would like to celebrate a special occasion.  Do you cater for parties?

The Liverpool Christmas Ice Festival offers the perfect space for a variety of different events, occasions, and celebrations. We can offer larger group bookings or you can go one step further and hire the whole rink for your special celebration. From birthdays to corporate parties, having the entire rink to yourselves is magical.

Email for more information. 

When and where can I use my gift voucher?

1. Gift Vouchers are valid for this year’s Ice-skating sessions.

The rink’s last day of skating is 3rd or 9th January 2022.

Vouchers must be redeemed and used by this date.

2. Vouchers may be redeemed ONLINE only at our Arena rinks:– Hampton Court Palace www.hamptoncourtpalaceicerink.co.uk Tower of London www.toweroflondonicerink.co.uk Cambridge, Parker’s Piece www.thenorthpolecambridge.co.uk Manchester, Cathedral Square www.skatemanchester.com Liverpool, Pier Head www.icefesticalliverpool.co.uk

3. Unused Gift vouchers cannot be refunded under any circumstance – either in part or in full.

4. Gift vouchers expiration date is 9th January 2022, and they cannot be used after that date.

5. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.

6. Vouchers are set to a specific amount and no change will be given for any unused portions.

7. Vouchers cannot be sold to any third parties without our consent. If we do give our consent, then such consent may be subject to any conditions which we impose. In any event you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale.

We reserve the right at all times to refuse to permit any sale of vouchers by you to a third party.

Can I ring you with a question?

Our customer services helpline is open10:00-17:00 weekdays and 10:00-18:00 weekends, when the rinks are open.

Please call 020 3026 4409.

Outside of these times and dates, please email: hello@icefestivalliverpool.co.uk

COVID-19

COVID-19 – What happens if there are Covid restrictions in place which affect my booked session?

Your session may be affected by Covid restrictions in place at the time of your skate.

We will adhere to all relevant restrictions in place at the time of the event and reserve the right to make any changes to your tickets, session or the provision, as required.

If you, or any member of your party, are unable to attend your session due to Covid restrictions, symptoms or self-isolation, we will allow you to rebook your tickets either for later in the season or to carry them over to the next season.

If we are unable to honour your booking due to Covid restrictions, we will offer you a reschedule or a refund minus the £1.20 per ticket booking fee.

 

COVID-19 – What happens if I, or a member of my household, becomes unwell prior to our session?

If you, or any member of your party, are unable to attend your session due to Covid restrictions, symptoms or self-isolation, we will allow you to rebook your tickets either for later in the season or to carry them over to the next season.

If we are unable to honour your booking due to Covid restrictions, we will offer you a reschedule or a refund minus the £1.20 per ticket booking fee.

 

Covid – 19 Are you taking any extra precautions to avoid the spread of Covid 19 at the rink?

Our commitment to you

We continue to be committed to helping mitigate the risk of the spread of COVID-19 by following government guidelines at our temporary ice rink attractions, including the following items:

  • To conduct COVID-19 Risk Assessments and share results with rink teams.
  • To provide contactless interaction where possible (payments, ticket scanning etc.)
  • To implement one-way systems at our venues.
  • To provide hand sanitizer at our venues.
  • To encourage the wearing of masks whilst indoors.
  • To implement regular cleaning schedules.

How you can help protect yourself and others

  • Please ensure that your booking adheres to all current Government guidelines.
  • Do not attend your skating session if you, or any of your group, are showing signs of any of the known COVID-19 symptoms: A high temperature, a new persistent cough, a loss or change to your sense of smell or taste. Email us at hello@arena-ice.com and we will arrange to reschedule your ticket.
  • Please arrive 15 – 30 minutes before your session and move promptly through skate exchange following the one-way systems.
  • We encourage you to wear a face mask / covering (unless exempt from doing so) whilst inside at the ice rink.
  • Use the hand sanitizer available and avoid touching any surfaces you don’t need to.
  • If queuing at any point, please keep in your group, facing forward, and maintain a safe distance from others outside of your group.
  • Use contactless payment methods – cash will not be accepted at the rink or at any of the associated attractions.
  • Pre-book tickets online
  • Ensure any children with you are also following the guidelines.
  • Follow all instructions from our staff and listen and follow any tannoy announcements.

Please note – this information is subject to change based on updated government guidelines.

We recommend you check the latest information and guidelines available, both at the time of your booking, and before travelling to the ice rink.

 

“Excellent, well organised festive fun.”

“The staff were awesome. It was a super day!”

“Fantastic day out with all the family. The ice slide is a must!”

“Such a great venue at the Pier Head. Great service. Great time. Great bar attached. Definitely going back.”

“Beautiful decorations Very good set up Places to stay warm and dry at all times not over crowded in any way.”

“The is skating was such fun and the food was delicious. Great day out with friends!”

“So much fun and a great way to begin the holidays. Skated with my two teenage children. Skates were in good condition and rink was very nice. Would definitely do it again.”

“Great fun in a brilliant location! Really festive and great to enjoy a mulled wine in the bar afterwards”

“We went here on a beautiful December day. Very nice. Beautiful surroundings and the architecture was lovely. All very civilised and the staff were great”

“Good family event, ice slides, plenty of fairground rides. Token system prevented queuing at rides. All backed by lovely Liver Building.”

“Fantastic fun for all ages and staff were really polite and helpful. will most definitely be returning again”

“Loved our day out at the Liverpool ice festival. everyone needs to go at least once! ticket sales staff were so friendly and helpful!”

“Great fun, best experience the ice was beautiful and the roof is great because you can skate rain or shine. Awesome atmosphere can’t wait to come again next year.”

How to find us

Where we are

Liverpool Christmas Ice Festival, Pier Head, Georges Parade, Liverpool, L3 1DP

Public transport

Multiple train provider have services to Liverpool Lime Street including Virgin, London Midland, TransPennine Express and Northern Rail.  Merseyrail’s James Street and Moorfields stations are the nearest drop-off points and all buses into Liverpool drop-off at the Liverpool ONE bus station adjacent to the Liverpool Waterfront.

By rail and boat

The area is serviced by James Street station and the Cunard Building is directly opposite the Mersey Ferry terminal.

By car

Leave the M6 at Junction 21a, and take the M62 towards Liverpool. Follow the M62 to the end, keeping directly ahead for the A5080. Continue on this road until it merges into the A5047, following signs to Liverpool City Centre, Albert Dock and Central Tourist Attractions. Pier Head Ferry Terminal is signposted from the city centre.

Parking

Car parking is available near to the waterfront and Pier Head at Q-Park, Liverpool One, 35 Strand Street Liverpool City Centre, L1 8LT.

Coach information

Drop off and collection only (no parking) is available on Canada Boulevard, Pier Head, Liverpool (one minute walk from Mersey Ferries terminal).​

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