Set within the magical Liverpool Waterfront backdrop, Liverpool Ice Festival transports you into a frozen winter wonderland.

Our spectacular covered ice rink will keep you sheltered from the elements while also allowing you to soak in the festive atmosphere. Reserve a handy penguin or dolphin skate aid online, offering children a helping hand on the ice.

Be a dare devil and try the UK’s largest Ice Slide, three super speedy 30m runs 6m above the park. Experience the buzz of skimming along at an exhilarating pace, while taking in the whole view of the Ice Festival.

After all that frozen fun, why not take a ride on the UK’s only Ice Jet ride, featuring a fantastic sound and light show. This year there are even more rides to keep the family happy, including a children’s rollercoaster. If that’s not enough, there’s also a host of traditional Christmas markets, giving you all the sights and wonderful smells of Christmas!

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Pre-book children’s skate aids

Skate aids for children are available to pre-book online. You will either receive a penguin or a dolphin skate aid.  The type of skate aid will be based on the availability at the ice rink, at time of your ice skating session. The type of skate aid will be based on a first come first-served basis.

Please note children’s skate aids, penguins or dolphin, are only available in limited numbers per session.

Penguin and dolphin skate aids are available to pre-book here.

We do not have any skate aids suitable to support adults or taller children.

Opening Times & Prices

We are open daily from 13th November to 3rd January excluding Christmas Day

13th November – 3rd January
12:00 – 21:00 Weekdays (20:00 last skate)
11:00 – 21:00 Weekends (20:00 last skate)

Skating sessions last up to 45 minutes. The ticket price includes skate hire and excludes £1.20 online booking fee. We recommend that you arrive 15 minutes before your session to get ready to take to the ice!

Please note that the last skating session is 20:00-21:00

Purchase your tickets online now.

From £13.00
Adult/Teen

13 years and over

From £11.00
Children

3-12 years old

From £41.00
Family Ticket

1 Adult + 3 Children or 2 Adults + 2 Children

£5.00
Skate Aid

Limited skate aids are available per session and must be booked in advance

£6.00
Ice Slide

3 rides down the UK’s longest real ice slide!

From £182.00
Adult/Teen Season Pass

Aged 13 years and over, valid for 1 season (Expires 3rd Jan 2021)).

From £102.00
Child Season Pass

Aged 3 to 12 years, valid for 1 season (Expires 3rd Jan 2021).

From £5.00
Gift Vouchers

Give the gift of ice skating (Expires 3rd Jan 21).

Delicious Winter Treats

What is your fancy? Mulled wine or hot chocolate or something stronger? Shelter from the cold, grab a cosy throw and enjoy your drink of choice in our Alpine Bar.

Refuel at the Alpine Bar with a hot drink or mulled wine, and tuck into hearty food served up in the comfort of the indoors.

Why not try a real taste of Christmas and explore our Bavarian Food Court, open every day with a range of delicious food from a traditional German Bratwurst to freshly made crepes with plenty of toppings to choose from.  Tuck into a tasty hog roast or simply grab a hot chocolate, coffee, tea or mulled wine.

Opening Times

13th November 2020 – 3rd January 2021

Monday – Sunday 10:30am – 9:30pm

Closed Christmas Day, all other days operating as normal.

Private Hire

We are reviewing this and hope to be able to offer some group/party packages.  All groups and parties need to adhere to government COVID-19 guidelines.

Contact hello@icefestivalliverpool.co.uk for more information.

Fun Rides

The Liverpool Christmas Festival is home to a wide selection of fun entertainment. There’s family funfair rides, extreme rides and a separate children’s zone. Why not enjoy the merry mix of traditional fairground rides sure to bring out the big kid in all of us!

Check out the thrilling Ice Slide, the UK’s Only Ice Jet Ride, Dodgem’s Penguin Party, Helter Skelter, Snow Globe and more, plus a multitude of games. There will be a host of other stalls and attractions so make the most of the festive season with all that’s on offer.

How do I book for the Ice Slide?

For £6 you can get 3 rides down the UK’s longest ice slide!

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How do I book a ride?
Rides start from £2.00 per person, there’s no need to book your rides in advance, have a look and decide on the day! Please note that all rides will be contactless, no cash will be accepted in exchange for ride tickets.

FAQs

I have further questions that have not been answered here, please email our customer services who will be happy to assist you:
hello@icefestivalliverpool.co.uk

Booking

How do I buy tickets?

Book your skating session online through our website here.

Why can I only buy 6 tickets in one transaction?

We’ve limited the number of tickets that can be purchased in line with updated advice from the UK Government which became law on the 14th September. We encourage all guests to adhere to the latest guidance and not visit or meet in groups of more than six people* to help protect themselves and each other when visiting our attractions. We will continue to monitor Government guidance closely and this can be viewed here https://www.gov.uk/coronavirus.

Please adhere to all COVID safety requirements and kindly follow the instruction of our Ice Marshalls. Guests who repeatedly and wilfully refuse to comply with social distancing or group sizes will be asked to leave our attraction.

*Government exemptions our outlined here

I have booked online… what happens next?

You will receive a confirmation email with your unique barcode which will be scanned by a member of staff on arrival. You can bring this email as confirmation on your phone, tablet or printed.

If you have qualified for any discounts, special offers or a free carer’s ticket, please ensure you bring with you proof of your entitlement, such as Student ID, membership cards etc. The marshalls at the rink will request proof prior to your skate.

Tickets are unable to be rescheduled or refunded – please check your tickets and booking carefully.  Please ensure you arrive for your session on time (15 minutes before).

Can I change my booking?

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

I haven’t received my ticket?

Please check your spam mailbox occasionally our email confirmations get sent there. Not there? Please email our customer service team on hello@icefestivalliverpool.co.uk and we will assist you.

How long is the session on the ice for?

Sessions last up to 45 min on the ice.  We allow 15 min for skate exchange and session change.

**Due to having to stagger sessions to reduce the number of people in the skate exchange this year, we may have to start your session late or end your session early in order to maintain the ice.  We will try and keep this to a minimum.  You may not receive a full 45 minutes on the ice. **

Please arrive at the Skate Exchange 15 minutes before your session time to allow ample time to put your skates on and store belongings.

Please only bring essential items to the rink with you.  Storage facilities are limited and staff will not be able to look after your belongings for you.

Should I pre-book a session or can I turn up on the day?

We recommend that all sessions are pre-booked online to avoid disappointment and avoid queues on-site at busy periods. This will guarantee your selected session time.

Can I book a Skate aid?

Yes, they are £5 each to hire and are available online here, subject to availability.

There are a limited number of skate aids at each rink.

Skate aids are to help children with balance and their skating – we do not have skate aids available for adults.

Skate aids may be a penguin or a dolphin.  The type of skate aid available is allocated on a first come, first served basis.

If I cannot make it to my booked session, will I get a refund?

Unfortunately, we cannot offer any refunds for non-attendance. It is your responsibility to ensure you leave sufficient time to get to the location.

Equipment

Is skate hire included?

Skate hire is included.

We hold a large number of skates and a wide range of sizes are available.  Our skate sizes go from size J8 to size 14. We also hold bobskates for younger skaters.

Skate size availability cannot be guaranteed.  They are issued on a first come, first served basis.

You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

Can I bring my own skates?

Skate Hire is included in the ticket price. You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

What are your skate sizes?

Our skate sizes go from size J8 to size 14.

We cannot guarantee that your size will be available.  We hold hundreds of skates in stock in the range of sizes.  They are provided on a first come first served basis.

Bob skates are also available on a first come first served basis too, for our younger skaters.

What should I wear?

We recommend wrapping up in warm, outdoor clothing and please wear gloves.

As skates can get wet, it would be a good idea to bring a change of socks for after your session.

 

Facilities

Can I bring my bag on the ice?

Bags of any description are NOT permitted on the ice, so we advise to only bring essentials with you. All bags must be placed in the lockers provided. Lockers cost £2.00 and are non-refundable. Lockers must be paid for by card -they are cashless.  Please do not bring large baggage or valuable items to the ice rink as they will not fit into a locker.

COVID-19 rules – Staff will not be able to hold or touch any of your personal belongings to avoid any unnecessary contact.  Please bring the minimum belongings you need with you – lockers must be used to store any belongings you are unable to take on the ice – bags, extra clothing etc.  There are a limited number of lockers so please share with members of your household where possible. 

Lockers are used entirely at your own risk.
Arena Group does not accept any liability for loss, theft or damage except if caused by
intent or gross negligence of the company or its employees.

Is there a spectator area?

Yes, you will be able to stand around the rink and watch at no charge. This is not a covered area so please also wrap up warm.

Do I have to pay to be a spectator?

Viewing is FREE at the viewing area.

COVID 19 rules – Please ensure you maintain the recommended social distance from anyone not from your household whilst spectating. 

Currently, August 2020, these rules permit only two households to be together indoors or up to 6 people, from any number of households, to meet outdoors. 

These guidelines/rules are subject to change both at a local or a national level.  We expect our customers to follow these guidelines/rules at all times.  You can link to the GOV.UK page HERE.  

Do I have to pay to be a spectator?

No, it is free to spectate.

Can I park at the Ice Rink?

Car parking is available near to the waterfront and Pier Head at Q-Park, Liverpool One, 35 Strand Street Liverpool City Centre, L1 8LT.

Is there somewhere to buy food and drinks at the rink before or after skating?

Yes, we have a wide selection of food and drinks available.

Is there wheelchair access?

Yes, the ice rink is fully accessible for wheelchair users. It’s also free for a carer to accompany you on the rink. Carer’s tickets are available online. Proof must be shown when redeeming your ticket on-site. If you have already paid for the carer to skate don’t worry! Just email hello@icefestivalliverpool.co.uk and we’ll issue you a refund.

Are there toilets at the ice rink?

Yes, there are toilets.

Where can I store my luggage whilst I skate?

Please ensure you only bring necessary items to the rink with you.  Storage is limited and you must use a locker provided.  Lockers are £2 and are payable by card only.  They are limited in size and number.

COVID-19 rules – Staff will not be able to hold or touch any of your personal belongings to avoid any unnecessary contact.  Please bring the minimum belongings you need with you – lockers must be used to store any belongings you are unable to take on the ice – bags, extra clothing etc.  There are a limited number of lockers so please share with members of your household where possible. 

Miscellaneous

How old do you have to be to Skate on the Rink?

To skate on our rinks you have to be at least 3 years old.

Skaters aged between 3 and 9 inclusive must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with adults who are watching at all times. A ratio of 1 adult to 5 children will be accepted.

You can skate on our rink up to any age, although you are responsible for skating and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

You undertake ice skating at your own risk.

Do you have skate marshalls?

Our Ice Skate Marshalls are on the ice rink to monitor safe skating and will assist when possible if you are a novice.

COVID 19 rules – Please ensure you are following all government social distancing guidelines whilst you are on the rink and in the skate exchange or any other indoor area.  In particular, please follow any instructions given by the skate marshalls with regard to direction or separation, as these are to protect you and other skaters. 

Please ensure you leave the rink when requested, promptly.

How tall should you be to go on the ice slide?

You need to be 100cm / 3.3ft high.  Smaller children can ride on the lap of an adult (only 1 ticket is required).

Can I use the ice slide at any time of the day?

Yes, you can, (as long as the rink is open) however, this needs to be 3 slides in a row.

Where are you located?

We are located in Pier Head on Liverpool’s South Bank. Full details are available on the website.

Can I skate on Christmas Day?

Unfortunately, we are closed on Christmas Day but we are open all other days shown on our website.

Please ensure when booking tickets (particularly for groups) that your booking adheres to all current Government guidelines regarding ‘How to meet others safely‘ 

I would like to celebrate a special occasion at the Ice Festival, do you cater for parties?

Unfortunately, we do not cater for parties, however, should you want to go all out and take over the entire rink for a group please contact hello@icefestivalliverpool.co.uk (private hire is for hire of the ice rink only).

Please note, we are reviewing this offering due to COVID restrictions.  All groups bookings need to adhere to government COVID-19 guidelines.

COVID-19

Do I have to wear a mask?

We ask that you wear a mask (unless specifically exempt under Government guidelines) whilst you are inside the ice rink tent.

Whilst on the ice, please wear a mask as much as possible, unless it impedes your activity.

Please maintain social distancing from anyone not in your household at all times.

Please follow all signage and any instructions from skate marshalls.

Please ensure that you adhere to all current Government guidelines regarding ‘How to meet others safely’ 

What happens if I, or a member of my household, becomes unwell prior to our session?

Do not attend your skating session if you, or any of your group, are showing signs of any of the known COVID-19 symptoms: a high temperature, a new persistent cough, a loss or change to your sense of smell or taste.

Email us at hello@icefestivalliverpool.co.uk and we will arrange to reschedule your ticket.

What steps have you taken to combat the spread of COVID-19?

We are committed to the following steps to mitigate the risk of the spread of COVID-19 at our temporary ice rink attractions:

  • To conduct COVID-19 Risk Assessments and share results with rink teams.
  • To implement a robust cleaning and sanitization system across sites, in line with or exceeding, government guidelines.
  • All staff will be temperature checked on arrival.
  • To increase ice rink space per skater by a third – reducing the number of skaters on the rinks.
  • To stagger session times as evenly and safely as possible.
  • To provide contactless interaction where possible (payments, ticket scanning etc.).
  • To take all reasonable steps to maintain social distancing.
  • Where social distancing is not possible, to implement measures to reduce the risk of transmission.

How can I help to protect myself and others whilst at the rink?

Do not attend your skating session if you, or any of your group, are showing signs of any of the known COVID-19 symptoms: A high temperature, a new persistent cough, a loss or change to your sense of smell or taste.

Email us at hello@icefestivalliverpool.co.uk and we will arrange to reschedule your ticket.

Please arrive no more than 15 minutes before your session and move promptly through skate exchange

The café / bar (where provided) is open but strict capacity limits will be followed. Please follow all current government guidelines with regard to meeting others outside of your household.

Always wear a face mask/covering (unless exempt from doing so) whilst inside at the ice rink and as much as possible whilst skating.

Use the hand sanitizer available and avoid touching any surfaces you don’t need to.

Maintain social distancing at all times – follow the signage at the rink and any instructions from marshalls.

If queuing at any point, please keep in your group, facing forward, and maintain a safe distance from others outside of your group.

Use contactless payment methods – cash will not be accepted at the rink or at any of the associated attractions.

Ensure any children with you are also following the guidelines.

Follow all instructions from marshalls and listen and follow any tannoy announcements.

Please ensure when booking tickets (particularly for groups) that your booking adheres to all current Government guidelines regarding ‘How to meet others safely

What changes can I expect due to COVID-19?

We have changed some processes and systems at the rink to protect our customers, visitors and staff.  Please bear with us in these extraordinary times.  We have made changes that may affect your skating session but are necessary to ensure we are COVID-safe for all.

To reduce the number of people in the skate exchange and allow for social distancing, we have introduced staggered session start times for some sessions.

Staggering sessions gives us less opportunity to maintain the ice as there are skaters on the rink most of the day.  If it becomes necessary to clear the ice in order to maintain it, we will ask you to leave the rink or delay your entry on to it.  This may be within your 45 minutes skating session.

To manage the flow of skaters off and on the ice safely and maintain the maximum number of skaters on the ice, it may occasionally be necessary to reduce your skating session.  We will aim to keep this to a minimum.

What happens if there is a lockdown that affects your rink?

In the unlikely event that we have to shut the rink, we will reschedule your ticket, where possible, for later in the season.  Alternatively, we can carry the ticket over to next year for you.

“Excellent, well organised festive fun.”

“The staff were awesome. It was a super day!”

“Fantastic day out with all the family. The ice slide is a must!”

“Such a great venue at the Pier Head. Great service. Great time. Great bar attached. Definitely going back.”

“Beautiful decorations Very good set up Places to stay warm and dry at all times not over crowded in any way.”

“The is skating was such fun and the food was delicious. Great day out with friends!”

“So much fun and a great way to begin the holidays. Skated with my two teenage children. Skates were in good condition and rink was very nice. Would definitely do it again.”

“Great fun in a brilliant location! Really festive and great to enjoy a mulled wine in the bar afterwards”

“We went here on a beautiful December day. Very nice. Beautiful surroundings and the architecture was lovely. All very civilised and the staff were great”

“Good family event, ice slides, plenty of fairground rides. Token system prevented queuing at rides. All backed by lovely Liver Building.”

“Fantastic fun for all ages and staff were really polite and helpful. will most definitely be returning again”

“Loved our day out at the Liverpool ice festival. everyone needs to go at least once! ticket sales staff were so friendly and helpful!”

“Great fun, best experience the ice was beautiful and the roof is great because you can skate rain or shine. Awesome atmosphere can’t wait to come again next year.”

How to find us

Where we are

Liverpool Christmas Ice Festival, Pier Head, Georges Parade, Liverpool, L3 1DP

Public transport

Multiple train provider have services to Liverpool Lime Street including Virgin, London Midland, TransPennine Express and Northern Rail.  Merseyrail’s James Street and Moorfields stations are the nearest drop-off points and all buses into Liverpool drop-off at the Liverpool ONE bus station adjacent to the Liverpool Waterfront.

By rail and boat

The area is serviced by James Street station and the Cunard Building is directly opposite the Mersey Ferry terminal.

By car

Leave the M6 at Junction 21a, and take the M62 towards Liverpool. Follow the M62 to the end, keeping directly ahead for the A5080. Continue on this road until it merges into the A5047, following signs to Liverpool City Centre, Albert Dock and Central Tourist Attractions. Pier Head Ferry Terminal is signposted from the city centre.

Parking

Car parking is available near to the waterfront and Pier Head at Q-Park, Liverpool One, 35 Strand Street Liverpool City Centre, L1 8LT.

Coach information

Drop off and collection only (no parking) is available on Canada Boulevard, Pier Head, Liverpool (one minute walk from Mersey Ferries terminal).​

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